At PureHerb Co., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

✅ Returns

You may return an item within 7 days of receiving it.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.

The item must be in the same condition as you received it.

Certain types of products are non-returnable, including:

Products that have been opened or used

Bulk orders (above 1 kg per product)

Perishable goods or items with short shelf-life

🔁 Return Process

Email us at [your email ID] within 7 days of receiving the product.

Mention your Order ID, reason for return, and attach a photo (if damaged/defective).

Once approved, ship the item to the return address provided via email.

You will be responsible for paying your own shipping costs for returning your item.

💰 Refunds

Once we receive and inspect your returned item, we will notify you.

If approved, your refund will be processed within 5–7 business days.

Refunds are issued to your original payment method.

Shipping charges are non-refundable.

❌ Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company or bank — it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [your email].

📦 Damaged or Wrong Product?

If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with a photo, and we will resolve the issue promptly.

📬 Contact Us

For questions related to returns and refunds, contact us at:
📧 pureherbco@gmail.com
📞 +91-XXXXXXXXXX